Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exceptions / non-returnable items
We do not accept returns for any personalised items such as football kits and training wear with any printed initials, squad numbers or sponsor logos as they are made to order and totally bespoke.
Unfortunately, we cannot accept returns on sale items or gift cards.
Returns
College items can be returned within the 14 days from receiving the item using the returns instructions within your shipment emails or by scanning the QR code in the packing slip.
Alternatively - you can access the returns portal using this link https://gbkits.shipping-portal.com/rp/
Customers are responsible for paying and arranging their own return of items. We recommend using the returns service offered in the original dispatch email notifications.
A flat fee of £7 is required to return the items and this will cover the courier cost to return the item and also for the cost of posting out the replacement items.
You will have the option to select either DPD or Evri for the returns and advice will be provided within the returns portal for the nearest location for drop off.
Exchanges
To return an item for an exchange in size, follow the instructions within the dispatch email and we will send the replacement once the original items have been checked.
Follow the instructions within your shipment emails or by scanning the QR code in the packing slip.
Alternatively - you can access the returns portal using this link https://gbkits.shipping-portal.com/rp/
We will not reimburse the shipping cost for returning orders which are not faulty or supplied correctly as per your order.
You can always contact us for any return question at info@gbkits.co.uk.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gbkits.co.uk.
We will not reimburse the original shipping cost for any orders which are not faulty or supplied correctly as per your order, however, you will still be entitled to a full refund on these item/s.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.